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  • Who do you help and how do you decide who gets help?
    First Days works with professionals in the health, childcare and social care fields, as well as organisations such as churches, schools, universities and housing associations. If these professionals identify a family with young children that is struggling to provide the basics, they can put a referral in to First Days for the items that they need. This could be something as simple as a stairgate or a pair of school shoes and a winter coat, or a bundle of everything needed for a new baby. Because we don’t means test - we work on the basis that the professional knows the family and their needs - we are able to provide support quickly. Most referrals are turned around within 7-10 days and we can accommodate emergency referrals, such as a newborn baby or a child at risk of going into care, the same or the next day. Families can find themselves needing our help for a variety of reasons, including physical or mental health problems, employment issues, family breakdown or domestic violence, or simply the increased cost of living. Around a third of the families that we help have at least one member of the family in employment.
  • How do I get help?
    Speak to any Childcare/Family Support Professional that is within your network, ask them to get in touch to make a referral on our website for you.
  • How do I request help for a family?
    Visit the our website and click on 'Request Help' Please fill in the form and we will be in touch when the referrals is ready for collection or if there are any problems with the referral. All information is kept confidentially. If you have trouble with this form please email and we can send you a manual version to complete. Please also look at our ‘Referral Policy’ guideline here too.
  • Do you provide school uniforms?
    Yes, under our School Days project we have school uniforms for both primary and secondary schools.
  • Do you offer a delivery service?
    Yes. We started offering a delivery service in 2020. Please get in tuch if you would like to use this service.
  • What do you take? What do you need at the moment?
    Please take a look on our donations page on our website or our Facebook page, which contain informations on items we can take. We publish a weekly donations list with items we are currently in need of.
  • When are you open for donations drop-off?
    Monday - Thursday 9.30am-2.30pm
  • Where can I drop off donations?
    Unit 9, The Business Centre, Molly Millars Lane, Wokingham, RG41 2QZ
  • I can’t get to you, do you offer a collection service or have a donation site anywhere near me?"
    No. We rely on all donations to be brought to our warehouse in Wokingham.
  • My item is broken or damaged but still usable, would you take it?"
  • Where can I take items you are not taking at the moment?
    Your local charity shop, freecycle or Facebook 'buy nothing' sites. There are two other ‘baby bank’ charities close by, one is Windsor Baby Bank and the other is Stripey Stork in Surrey.


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