© 2016 First Days. All rights reserved.

Registered Charity in England & Wales 1157855

REFERRALS

We are focusing all of our efforts on stocking regional community hubs with essentials during the initial Covid-19 crisis, therefore, we cannot take any individual referrals at this time. 

We know that families are going to need an increased level of support as social restrictions are lifting and schools reopen. We are planning and preparing for this. 

Thank you for your understanding. Emma Cantrell, CEO. 

Please use our general, emergency and school uniform referral forms to submit your request and we will be in touch with any queries and to confirm when your referral is ready to collect from our new office in Hurst.

 

(If you experience problems with the form please email info@firstdays.net)

Referrals Housekeeping Wish List  

 

Please read our ‘housekeeping’ wishes below. This will enable us to help you as quickly and efficiently as we can.

 

  • Do the family have room for the items you have requested, the capability to put up cot beds, measured the doorways for a safety gate, nappy & clothing sizes are correct/provided etc will they be useful. 

  • We appreciate family circumstances can change please let us know if your referral /items in it are no longer needed and we can re-allocate to another family waiting. 

  • Using the tick boxes of items for your referral please be careful to select the items necessary for the family and not tick lots of boxes (ie several months of clothing etc). Are the items you are asking for something we provide and listed on our referral form  (ie no white goods, furniture storage etc.)

  • Please arrange a prompt collection of your referral, to help save our time following up non collections, putting items back to stock, and ensuring essential room for new referrals as they come in. (referrals will be kept for a maximum of 2 weeks before it will be reallocated/put back into stock, to help with space and resources.)

  • Is your  transport big enough for the items you have requested (ie multiple items or larger like cot bed etc,)

  • Do any colleagues also need items collecting to save a trip over. If a colleague is collecting on your behalf for the above reasons just drop us a line and we'll add it to your notes.

Notes for Slough Pop Up’s

  • Pop our visit days in your diary as we are unable to leave items behind or deliver to a different location with the time we have available on these days, and time spent taking it all back and room in the van could be spent processing more referrals.

Referral Policy

This policy outlines the referral criteria and procedure for Families to receive help from First Days.

  • We accept referrals from professionals on behalf of families

  • If family would like to self refer they will need to get a professional to endorse their referral.

  • Professional refers to, but is not limited to: GP's, Health Visitors, Teachers, Social Workers, Housing Officers, Health Visitors and Childcare Workers and other such professionals who work with families.

  • Professionals must use their judgement to determine the level of need; in exceptional circumstances, if someone is available, First Days will send a volunteer to assess the need of the family.

 

Referral Procedure

If you would like to refer a family to First Days then you need to fill out the referral form on the website, or email us info@firstdays.net

 

Upon receiving a referral we will assess the application and review the stock we have on offer at the time. We will be in touch as soon as possible to let the referrer know what we can offer to help the family and then we will arrange delivery of goods. We prefer for the items to be collected by the referrer and not the family directly. However, in exceptional circumstances we can arrange delivery directly.

 

As the items we have in stock change all the time we cannot guarantee that we will have what the family needs. In this case we will add the family to a waiting list and inform the referrer when an item becomes available.

 

All families who receive goods from us will do so in good faith that we have assessed the items to be of good quality and safe. 

In general we endeavour to fulfil all referrals within 14 days, often this can be quicker though. If the referral urgent or an emergency we will do our best to fulfil the request as quickly as possible.